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All orders are usually shipped with DHL or DHL Express. We retain the right to ship with an alternative shipment provider at any time.
Shipping costs are calculated at the check-out, and are visible when paying. However, alternate shipping costs may apply when purchasing multiple products with one order.
Ready to ship and expected delivery times:
Nationally within Germany approx. 3 working days
Internationally within EU approx. 7 working days
M Studio Berlin does not give cash back on purchases. Any item bought may be exchanged for an item of equal or lesser value within 14 days of receipt of the product. We do not issue cash refunds.
Please write us an email to firstname.lastname@example.org within 14 days of purchase with a short explanation for the return of goods and preference to alternative products you would like in exchange for the original purchase. We will only send out alternative goods after we have received original undamaged purchase.
The buyer is responsible for the full payment of the return delivery costs.
If no action is taken to return goods within the 14 day time-frame, M Studio Berlin is not liable to exchange any amount of a purchase.
Should you be returning a defective/faulty item, this will only be accepted if the item is returned without any sign of wear, and ultimately the decision whether to return the item will rest within the judgement of a M Studio Berlin team member.
All returns will only be accepted providing all items in question are returned in absolutely new and unused condition, contained within the original packaging with all original tags attached. Any returned items that are worn will not be accepted and therefore an exchange will not be possible.